At wangsheng168.com, we stand behind the quality of our watch card paper products. This policy outlines the terms for returns, exchanges, and refunds.
 
1. Eligibility for Returns
 
  • Returns are accepted within 14 calendar days of delivery.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Custom-made, personalized, or bulk orders are non-returnable unless there is a manufacturing defect.
  • Returns due to incorrect sizing, color, or design (customer error) are subject to a restocking fee.
 
2. How to Initiate a Return
 
  1. Contact our support team at support@wangsheng168.com with your order number, reason for return, and photos of the product.
  2. Our team will review your request and provide a return authorization (RA) number.
  3. Ship the product back to our designated address (return shipping costs are the buyer’s responsibility, unless the return is due to our error).
  4. Once we receive and inspect the product, we will process your refund or exchange.
 
3. Refund Process
 
  • Refunds will be issued to the original payment method within 5-7 business days after inspection.
  • Shipping fees are non-refundable, unless the return is due to a manufacturing defect or our error.
  • For defective products, we will cover return shipping costs and issue a full refund or free replacement.
 
4. Exchanges
 
  • Exchanges are available for size/design errors or defective products.
  • Contact us within 14 days of delivery to request an exchange.
  • Buyer is responsible for return shipping costs unless the exchange is due to our error.
 
5. Damaged or Defective Products
 
  • If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with photos of the product and packaging.
  • We will offer a full refund, free replacement, or store credit at your option.
 
6. Non-Returnable Items
 
  • Custom-printed, personalized, or made-to-order products.
  • Bulk orders with custom specifications.
  • Products returned after the 14-day window.
  • Products damaged due to customer misuse or improper storage.
 
7. Contact Us
 
For return/refund inquiries, email us at support@wangsheng168.com.